Shipping policy
Shipping Policy
Most Nauti Co products are made to order. Once your order is placed, it is sent into production before shipping.
Processing
Production times vary by product and order volume. Estimated delivery information will be provided at checkout when available.
Once your order ships, you'll receive tracking information using the email address provided with your order.
Shipping
Shipping rates and estimated delivery times are calculated at checkout based on your order and destination.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
Multiple Shipments
Items in the same order may be fulfilled separately. If that happens, you may receive more than one package and tracking number.
Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at crew@get-nauti.com. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.
Lost, Delayed or Delivered Packages
If your package appears lost, significantly delayed, or there is an issue with delivery, contact us at crew@get-nauti.com and we'll help determine the appropriate next step.
For packages marked delivered but not received, we may ask you to check with the carrier or delivery location while we help investigate the issue.
Questions?
Questions about your order or shipping?
Made to order. Worth the wait.